General
No. Only the Dori Smart Pet Feeder requires Smart Life App or Pet Zero, available on both the Apple App Store and Google Play Store.
The app also integrates with other smart home devices, so you can manage multiple connected products in one place.
Our products work with both iOS and Android devices.
The companion app is available on the Apple App Store and Google Play Store and is compatible with most modern smartphones running up-to-date operating systems.
Wi-Fi is only required for remote control and smart features.
With Wi-Fi: You can control your device remotely, set schedules via the app, and receive notifications.
Without Wi-Fi: The product will still operate with its basic functions (such as manual use or existing settings), but you won’t be able to control it from your phone or access smart features.
Please not that only Automatic Pet feeder requires wifi.
Our products are designed to keep working even during power interruptions.
Smart Feeder: Includes a backup system using AA batteries, so feeding schedules continue without interruption.
Water Fountain: Equipped with a built-in battery that can last up to 1 month, ensuring continuous water flow even without power.
This means your pet stays fed and hydrated, even if the power goes out.
Yes. All our products are made from food-grade, pet-safe materials and comply with relevant safety and quality standards.
We work with certified manufacturers to ensure every product meets strict requirements for durability, hygiene, and safety. You can use them with confidence every day.
Yes, we currently operate in Italy, The Netherlands and Spain.
The delivery time might slightly vary depending on the shipping address.
Yes. Replacement parts and accessories are available for our products.
If you have questions or doubts, please reach out at info@telkypet.com and we will help you.
Yes. Our products are suitable for both small and large pets.
The Dori Smart Pet Feeder is not based on the size of your pet, but on the size of the kibble. It supports dry food pieces between 3 mm and 18 mm, making it suitable for a wide range of breeds and feeding needs.
Our water fountain is also designed for both cats and dogs. Its 3.5L water capacity makes it practical even for larger breeds that consume higher amounts of water throughout the day, while the fountain design supports comfortable drinking for pets of different sizes.
Yes. Pet safety is extremely important to us.
Our products comply with CE and RoHS standards and are made using pet-safe materials such as ABS and 304 stainless steel.
For easier maintenance and hygiene, non-electronic removable parts are dishwasher safe. Please refer to the product manual for details on which parts can safely go into the dishwasher.
We’re always open to collaborating with brands that are aligned with our values and share the same love for pets.
We would love to hear your proposal; you can send us an email to info@telkypet.com. You can also connect with us on Instagram @telkypet to stay updated and start the conversation.
Dori Smart Feeder
Yes. The feeder is suitable for both cats and dogs.
Compatibility depends more on the size of the kibble rather than the size of your pet. The Dori Smart Pet Feeder supports dry food pieces between 3 mm and 18 mm, making it compatible with many common pet food brands and formulas
It works best with dry kibble with a size between 3 mm and 18mm.
You can schedule up to 10 meals per day, with 1 to 50 portions per meal. Each portion is approximately 9-10g (depending on kibble size).
This gives you full flexibility to tailor feeding to your pet’s needs.
Traditional feeding works perfectly fine, but smart feeding can make daily life easier, more consistent, and less stressful for both pets and owners.
With traditional feeding, you usually need separate food storage, daily manual feeding, and constant portion management. Our feeder combines the food storage tank and stainless steel bowl into one simple setup while helping automate your pet’s routine.
Using the app, you can schedule meals in advance and maintain consistent feeding times every day, even when life gets busy.
The feeder also helps with portion control and dispenses food gradually instead of all at once. This can help reduce fast eating, anxiety during feeding, and discomfort caused by eating too quickly.
For us, the biggest benefits are simplicity, routine, hygiene, and peace of mind.
The feeder is designed to minimize blockages. If a jam occurs, it can be easily resolved by emptying the container and unlocking the dispensing mechanism.
The components are designed for quick access, so you can clear any blockage in just a few steps.
Very easy. The main components, such as the food container, bowl, and internal rotor/fan that dispenses the food are removable and easy to clean.
All key parts such as lid, desiccant holder, food tank, stainless steel bowl and feeding bowl, are designed for quick disassembly and are dishwasher-safe, making it simple to maintain proper hygiene with minimal effort.
Yes, if feeding schedules are already set, the feeder can continue operating, but remote control and real-time updates require Wi-Fi.
Yes. As long as the feeder is connected to Wi-Fi, you can feed your pet remotely anytime through the app.
Yes, you can control portion sizes. Dori Smart Pet Feeder supports weight management by ensuring consistent portions and timing.
The Dori Smart Pet Feeder supports external backup batteries.
If there is a power outage and backup batteries are installed, the feeder will continue operating normally and follow the scheduled meals already programmed in the app until power returns or the batteries run out.
The Dori Smart Pet Feeder can hold up to 7 liters of dry food inside the storage tank.
Neptuno Water Fountain
Yes. The Neptuno Water Fountain is suitable for both cats and dogs.
The drinking tray helps minimize splashing while still providing enough depth for comfortable drinking. In addition, the flowing water design mimics the movement of natural water sources like streams or fountains, which many pets naturally prefer.
The Neptuno fountain holds approximately 3.5 liters of water.
Inside the tank, you will find both minimum and maximum water level marks to help maintain proper operation. We recommend regularly checking the water level to ensure optimal fountain performance and proper pump operation.
We recommend replacing the filters every 2 to 4 weeks.
The exact frequency depends on several factors, including the number of pets using the fountain, the quality of the water in your area, how much hair or debris your pets generate, and how quickly the water becomes dirty.
Neptuno water fountain will continue operating even with an older filter, but regular replacement helps maintain cleaner, fresher, and properly filtered water.
Yes. The fountain includes filters so it is ready to use after setup and proper filter preparation.
Other filters may physically fit the Neptuno fountain. However, we recommend using filters specifically tested with the Neptuno system to ensure proper filtration performance, fit, and water flow
Neptuno water fountain is designed to operate within the recommended water level range marked inside the tank.
To help protect the pump and maintain proper performance, we recommend checking the water level regularly and ensuring the tank does not run below the minimum level indicator.
The fountain does not run continuously by default.
It operates using two different modes:
Motion sensor mode — water activates automatically when your pet approaches.
Timed mode — water flows automatically every hour for approximately 30 seconds.
This system helps save energy while still providing pets with regular access to fresh flowing water.
Many pets are naturally attracted to moving water.
The flowing water design can help encourage more frequent drinking by mimicking the movement of natural water sources such as streams or faucets.
Every pet is different, and results may vary depending on individual habits and preferences.
Changes in sound can sometimes happen when the water level is low or when the fountain needs cleaning.
Regular maintenance, proper cleaning, and maintaining adequate water levels help keep the pump running smoothly and quietly.
Yes. The 3.5L water capacity makes the fountain suitable for homes with multiple pets or larger breeds that consume more water throughout the day.
Yes. Neptuno water fountain do not function with any app or Wi-Fi. It works through the plug connection or internal battery and runs with the motion sensor.
Filters
Over time, the filter becomes less effective at trapping hair, debris, and impurities. This can reduce water freshness, affect filtration performance, and lead to buildup inside the fountain and pump.
To help maintain cleaner water and optimal fountain performance, we recommend replacing the filter regularly.
We generally recommend replacing the filter every 2–4 weeks.
The exact frequency depends on factors such as the number of pets using the fountain, water quality, hair buildup, and daily usage.
Replacing the filter is quick and simple:
- Turn off the fountain and remove the stainless steel water tray
- Remove the used filter from the filter holder
- Rinse the new filter under clean water for 1–2 minutes before use
- Place the new filter inside the filter holder beneath the water tray.
- Reassemble the fountain and refill with water if needed
A properly functioning filter helps maintain clean water and smooth water flow.
If you notice reduced flow, visible buildup, unusual odors, or heavy discoloration, it may be time to replace the filter.
The main filter is designed for replacement rather than long-term reuse.
Rinsing may help remove surface debris temporarily, but regular replacement is recommended for proper filtration performance.
Yes. Replacement filters are available separately through our website accessories section.
Other filters may fit physically, but we recommend using filters tested specifically with the Neptuno Water Fountain to ensure proper fit, filtration, and water flow.
Reduced water flow is often caused by a dirty filter, low water level, or pump buildup. Cleaning the pump and replacing the filter usually restores normal performance.
Yes. The sponge filter helps reduce debris entering the pump and should be cleaned regularly to help maintain smooth water circulation.
Bundles
Yes. Our bundles are designed to offer better value compared to purchasing each product individually while also helping create a more complete setup for your pet’s daily routine.
Yes. All products included in the bundle work independently and do not require each other to function.
This depends on the selected bundle. Please refer to the product description to see exactly what is included with each bundle.
Bundles are generally treated as a single purchase.
However, if you experience any issues with one of the included products, please contact our support team and we will do our best to help.
This depends more on your goals and daily routine than on your pet itself.
If you are looking to help your pet build a consistent feeding routine, eat more calmly, manage portions, and control feeding and all these remotely, then the Dori Smart Pet Feeder may be the best fit for you.
If your goal is to encourage your pet to drink more water while providing cleaner, filtered flowing water, then the Neptuno Water Fountain may be the better option.
Many pets naturally enjoy moving water, similar to taps or streams.
Our bundles combine both products because they complement each other and help create a more complete daily feeding and hydration routine for your pet.
Yes. Bundles can be especially useful for multi-pet homes by helping simplify feeding and hydration routines in one setup.
Yes. Replacement filters and accessories can always be purchased separately through our website.
This may depend on the active promotion or discount campaign running at the time of purchase.
Support
All products include a physical instruction manual inside the box. Digital PDF versions are also available upon request through our support team.
First, make sure your phone is connected to a stable 2.4GHz Wi-Fi network, Bluetooth is enabled if required, and the product is powered correctly.
If the issue continues, please contact our support team and we will help guide you through the setup process.
Estimated delivery times typically range between 1 and 5 working days depending on your location and selected shipping method. Delivery times may occasionally be affected by bank holidays, peak periods, weather conditions, or carrier delays.
If you experience any unexpected delay with your order, please contact us and we will do our best to assist you and investigate further with the carrier company.
Once your order is shipped, you will receive a tracking number by email.
If you have not received any shipping confirmation within 48 hours, please contact us. We will check whether there was an issue with the email address provided or if there was a technical issue during processing.
Please contact us as soon as possible with your order number and photos of the issue so we can assist you quickly.
If possible, we also appreciate photos of the external packaging and a short description of whether the damage affected the package itself or only the product inside. This helps us better investigate the issue with our logistics and fulfillment partners.
Once we receive the information, our team will review the case and work with you to find the best possible solution as quickly as possible.
If your order has not yet been processed or shipped, we may still be able to modify or cancel it. Please contact us as soon as possible.
Please check:
- That the kibble size is compatible
- That the food tank is assembled correctly
- That no blockage is preventing food flow
If the issue continues, contact our support team and we will help troubleshoot the problem.
This is usually caused by:
- A dirty filter
- Low water level
- Pump buildup
- Debris inside the pump
Regular cleaning and filter replacement usually restore normal water flow.
This can happen when the water level is low or the pump needs cleaning. We recommend checking the water level and cleaning the pump regularly.
Yes. If you experience issues with your product, please contact us and we will review the situation according to our warranty and support policies.
You can contact us anytime through our contact page, by email or through our Social Media, our instagram is @telkypet We aim to respond as quickly as possible.
How we work
